Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts.
Law No. 144/2015, of September 8, determines that suppliers of goods or service providers established in the national territory must inform consumers regarding the ADR entities available or to which they are bound by membership or legal imposition. resulting from necessary arbitration, and must also inform the website of the same.
What is Alternative Dispute Resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent commission in the context of consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
CONSUMINTENSO makes available the websites of some of these entities that may help you to present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC - National Center for Information and Arbitration of Consumer Disputes
http://www.arbitragemdeconsumo.org/
Braga Consumer Dispute Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)